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Do you have a question that you would like to ask Support?
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YES
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Is either Grant or Rohan at their desks?
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YES
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Do they currently have a headset on?
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YES
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On their CISCO phone is there a current time of a call being displayed?
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YES
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This means that they are currently on a call with a client. Send an email to supportAnz@tr.com
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NO
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NO
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NO
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NO
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No action required
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Send an email to supportAnz@tr.com
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Do they currently have headphones in their ears?
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YES
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This means that they are POTENTIALLY available to respond to your question. Stand in their line of sight and try to get their attention non-verbally.
Are they responding to you?
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YES
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You can now ask your question.
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NO
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NO
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This means that they are available to respond to your question.
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They are currently too busy to respond to your enquiry. Is your enquiry urgent?
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NO
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Send an email to supportAnz@tr.com
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YES
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Wait for a couple of minutes and then approach again.
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Support Availability
