AdviceSupport Availability
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Do you have a question that you would like to ask Support?
YES
Is either Grant or Rohan at their desks?
YES
Do they currently have a headset on?
YES
On their CISCO phone is there a current time of a call being displayed?
YES
This means that they are currently on a call with a client. Send an email to supportAnz@tr.com

NO


NO


NO


NO


No action required
Send an email to supportAnz@tr.com
Do they currently have headphones in their ears?
YES
This means that they are POTENTIALLY available to respond to your question. Stand in their line of sight and try to get their attention non-verbally. Are they responding to you?
YES
You can now ask your question.





NO


NO


 
 
This means that they are available to respond to your question.
They are currently too busy to respond to your enquiry. Is your enquiry urgent?
NO
Send an email to supportAnz@tr.com







YES


 
 
 
Wait for a couple of minutes and then approach again.