This Flow Chart is to set the basic qualifications for Potential New Hires(PNH).
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Initial Greeting-Greet Warmly with enthusiasm.
Identify the company.
Establish positive rapport.
Redirect pay or benefit questions.
Does the Potential New Hire(PNH) seem interested in the company and what we have to offer?
| YES
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Develop the caller's situation.
Ask basic qualification questions.
Where do you live?
Does their hometime requirements match our freight needs?
| YES
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Have you had six or more months of OTR experience?
| YES
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Continue developing the caller's situation.
Have you had any moving violations?
| YES
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How many?
Does this exceed the recommended amount for qualification?
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NO
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NO
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NO
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YES
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NO
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Thank the driver for their time and disconnect.
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Thank the driver for their time and disconnect.
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Then you would be brought in as a student.
(List student requirements)
Does the PNH seemed interested in being brought in as a student?
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Thank the driver for their time and disconnect.
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Have you had any accidents?
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NO
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YES
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YES
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NO
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Thank the driver for their time and disconnect.
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See student PNH flowchart.
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How many accidents?
Does this exceed the recommended amount for qualification?
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How many jobs have you had int he last three years?
Does this exceed the recommended amount for qualification?
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YES
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YES
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NO
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Thank the driver for their time and disconnect.
| YES
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Were you charged with a DUI in the last three years?
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Thank the driver for their time and disconnect.
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Thank the driver for their time and disconnect.
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Has your license ever been suspended?
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NO
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YES
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YES
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NO
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YES
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Was the felony substance abuse related?
| YES
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Have you ever been convicted of a felony?
| NO
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Have you ever been charged with a DUI in your personal vehicle?
| NO
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Have you ever been charged with a DUI in a commercial motor vehicle?
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Find out details on suspension and move to next qualification question.
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YES
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NO
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YES
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NO
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Thank the driver for their time and disconnect.
| YES
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Is the felony charge less than ten years old?
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Have you ever tested positive or refused a drug/alcohol test?
| NO
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Continue the call by identifying and clarifying the PNH's problem/needs.
Present the Baylor Trucking program by matching our features and benefits with the PNH's needs.
Does the PNH still seem interested in the company and what we have to offer?
| YES
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Obtain a Commitment from the PNH.
Are you able to gauge the level of commitment?
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NO
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YES
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NO
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YES
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NO
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Nature of felony.
Advise PNH of further review and see Safety.
Disconnect.
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Thank the driver for their time and disconnect.
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Thank the driver for their time and disconnect.
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Follow Through
Complete verifcations, MVR, and DAC.
Schedule the applicant for orientation.
Set a date for a follow-up call to confirm attendance.
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Follow Up
If the PNH is still unable to give a definite commitment, set a follow up date to call.
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