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By dbeltramea
Category: Business. Viewed 634 times. Created November 2013.     Disclaimer.   
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Explain a concept

               
Order comes into Customer Service. Is the Customer Ready Date listed?
NO
Customer Service to call Dealer to get a Tentative Customer Ready Date
 
 
 


YES



NO

NO



 
Is Dealer Confident Customer Ready Date is Accurate?
YES
Customer Service calls Dealer 72 Hours in Advance of Customer Ready Date to Confirm Customer will be Ready. Is Customer Ready?
NO
 
 



NO


YES




 
Customer Service works with Dealer to figure out the best way communicate an Accurate Customer Ready Date. I would suggest asking Dealer to call Customer Service with at least a one week notice of when their Customer will be ready for template measure.
Customer Service will Confirm the Customer Ready Date
Operations (Project Management) will contact the Installer to schedule a measure date with the Customer