D'Haitre' Guitars
|
|
|
|
|
|
|
|
|
|
|
Customer Inquiry
|
|
Details discussed with customer
|
|
Gather customer info
|
|
Price quote and build timeline
|
|
Customer verifies quote
|
|
|
|
|
|
|
|
|
|
|
50% down payment
|
|
Build sheet (to employees)
|
|
Shop shots (to customer)
|
|
Completion
|
|
Final payment (confirmed prior to shipping)
|
|
|
|
YES
|
NO
|
|
|
|
|
|
Shipping
|
|
Follow up
|
|
Change order
|
YES
|
Customer verifies change order
|
| |
|
|
|
|
|
|
|
|
|
|
Notify customer of shipping
|
|
Confirm delivery & customer satisfaction
|
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
Andy: Production foreman & QC
|
|
Becky: AR/AP/HR
|
|
Eric: Shipping, receiving & customer service
|
|
Jeremy: PR & customer service
|
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
D'Haitre' Guitars
More flowcharts
