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D'Haitre' Guitars                 Customer Inquiry Details discussed with customer Gather customer info Price quote and build timeline Customer verifies quote 50% down payment Build sheet (to employees) Shop shots (to customer) Completion Final payment (confirmed prior to shipping) YES NO Shipping Follow up Change order YES Customer verifies change order   Notify customer of shipping Confirm delivery & customer satisfaction       Andy: Production foreman & QC Becky: AR/AP/HR Eric: Shipping, receiving & customer service Jeremy: PR & customer service