Organize referrals
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Have attempts been made to reach the contact by telephone. (3 voice mails have been left and documented).
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YES
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Did the client respond within 3 days from first attempt to set up an appointment?
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NO
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Check the jail roster online? Is the client in jail?
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YES
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Notify the WEC counselor. Counselor will contact the referral source and send letter to the judge.
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NO
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YES
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NO
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Make sure that 3 attempts have been made to contact the client by telephone or current contact information.
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Schedule the appointment
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Call referral source by phone for other possible contact information. Any new contact information?
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YES
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Attempt to make contact with the new information. Was the client able to be reached to set up an appointment?
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NO
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Schedule an appointment and send client letter to meet with the counselor within 2 weeks of receiving the referral.
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NO
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YES
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Schedule an appointment and send client letter to meet with the counselor within 2 weeks of receiving the referral.
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Schedule the appointment
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Did the client show for the scheduled appointment?
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YES
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Do nothing.
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NO
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Inform the clients WEC counselor. Counselor will notify judge and referral contact.
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Referral Flow Chart
