PROCEDURES TO BE FOLLOWED IN L&D CLAIMS PROCESS
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NOTIFICATION
Notification of damage/loss on shipment rec'd from client.
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Get info in writing, including HAWB # and delivery receipt signed. Request photos of damage including packaging.
If significant alert client inspection may be necessary.
Provide to CLAIMS carrier put on notice.
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Is damage concealed?
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Is shipment insured
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NO
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Proceed to INFORMATION GATHERING
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YES
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NO
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YES
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Notification must be made within 3 days of receipt
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Notification must be made within 15 days
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If significant damage, notify CLAIMS promptly for Insurer notificaiion and possible inspection
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INFORMATION GATHERING
Request signed DR, delivery agent copy of MAWB, Photos etc.
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Send all info to CLAIMS.
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If valid claim, advise CLAIMS to send Claim Form to client for completion. DO NOT build hopes.
Liability based on weight unless insured. Must have amt. client is claiming and wts. of damaged goods.
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Formal claim filed vs carrier by CLAIMS.
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Proceed to
SETTLEMENT
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SETTLEMENT
Claims process takes several months. Expect additional questions.
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Carrier responds.
Settlement proposed
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YES
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If Client concurs with settlement,
Payment made after receipt of $ from carrier. Claim Closed.
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NO
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Claim denied.
Claims advises C/S and then client
Claim Closed
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L&D Claims process
More flowcharts
