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Participant requests Plan Review
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Team Leader & PSC determine if a Plan Review is appropriate.
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YES
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Plan Review is appropriate
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Team Leader determines urgency of Plan Review.
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Can the Review be managed as a "light touch" over the phone with support from a BSO?
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NO
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YES
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NO
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Plan Review is not appropriate.
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Team Leader to allocate to best placed PSC in the team to commence the review process.
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Team Leader liaises with Appointments Team to organise review appointment time.
Team leader to highlight any priority cases.
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PSC to document reasons in Siebel and send Participant a letter explaining decision.
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PSC to complete Plan Review.
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Team Leader and BSO to allocate review appointment to best placed PSC in the team to commence the review process.
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PSC to complete Plan Review.
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Plan
