Will explain the current resolution process in Guest assistance.
|
|
|
|
|
|
|
|
|
|
|
GUEST CONTACT
|
|
INCIDENT CLOSED
|
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
ACQUIRE GUEST DETAILS
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
CONFIRM STAY (WINAI)
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
CREATE INCIDENT DETAILS (RIGHT NOW)
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
PROPERTY NOTIFICATION (Property & RVP)
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
GUEST RESOLUTION
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
GUEST ASSISTANCE INCIDENT UPDATED
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
Current Process
