Referral process
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Provider enters referral in EMR and sends to "PSR Bucket"
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PSR "time stamps" referral indicating she has received it
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Close referral
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Referral indicates either office to go to (i.e. dermonotology) or to physician (Dr. X)
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Physician will determine next steps. (send letter, continue calling, end referral)
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Notify physician that office isn't able to contact patient for speciality appt
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no contact with patient
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PSR processes patients insurance information
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Speciality office can't get in touch with patient
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PSR calls our patient to inform them they need to contact speciality office for appt.
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PSR prints patient records and cover letter and faxes to speciality office
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No information received from Speciality office
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PSR calls office to see where process is
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Appt needs to be scheduled
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PSR waits for office to call back with appointment date and time
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Speciality office calls office with appt date and time or faxes information back to office
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PSR calls speciality office and schedules appointment
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Patient notified of appointment date and time.
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Appt time listed in EMR
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Outgoing Referral (Biddeford Pediatric office)
More flowcharts
