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BusinessSocial Media Response
By lasikplus
Category: Business. Viewed 144 times. Created April 2014.     Disclaimer.   
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Social Media Reponse

                 
Content Posting Is it a positive posting?
YES
Respond Thank you for post
 
 
 

NO








"Unhappy Customer" Result of a negative experience
YES
Restoration Respond with request to contact personally for reasonable resolution.
 
 
 









"Misguided" Erroneous facts in the posting
YES
Fix the Facts Respond with "factual" information and/or request.
 
 
 









"Ranter" Rant, rage, ridicule...
YES
Monitor Only Avoid response to specifics and monitor post for comments