Social Media Reponse
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Content Posting
Is it a positive posting?
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YES
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Respond
Thank you for post
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NO
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"Unhappy Customer"
Result of a negative experience
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YES
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Restoration
Respond with request to contact personally for reasonable resolution.
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"Misguided"
Erroneous facts in the posting
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YES
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Fix the Facts
Respond with "factual" information and/or request.
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"Ranter"
Rant, rage, ridicule...
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YES
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Monitor Only
Avoid response to specifics and monitor post for comments
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Social Media Response
