Trane Product Defect Concessions
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Product Defect?
| YES
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Trane Product?
| YES
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Was a local or factory labor warranty sold?
| YES
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File claim against local or factory warranty first. Log claim on concession spreadsheet.
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NO
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NO
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NO
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See Process Defect Decision Tree
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See Non Trane Decision Tree.
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Was product defect found during startup or before?
| YES
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File a 100% Trane concession. Log claim on concession spreadsheet
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NO
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Product defect after startup?
| YES
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File a 50% Trane concession. Log claim on concession spreadsheet.
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