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▷ ▶ L&S free Business flowcharts and decision trees.
A Flowchart by mdevr73797. See mdevr73797's 4me blog page.
Viewed 135 times. Created December 2013.
This Business flowchart, a free online decision tool is a creation of mdevr73797 and for amusement purposes only. The implicit and explicit opinions expressed here are the author's. does not necessarily agree.
By mdevr73797
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Get users contact information Name Callback number Enter information in to Service Desk

What is the problem they are experiencing ?

problem details in to description field of Service Desk and try to determine which category their problem falls under.

Email issue
Bitlocker Issue
Account and Password issue
VPN issues
Oracle issues

Getting prompted for user name/password

Check their account in lockoutstatus tool found in the toolscc for locked acct or password expired.

If locked, unlock account and close and reopen outlook. Resolved?