SelectSmart.comSelectSmart.com®
Before you decide
Over 20,000 selectors
mdevr73797's flowchart create and edit page

Privacy info.

▷ ▶ L&S SelectSmart.com free Business flowcharts and decision trees.
A SelectSmart.com Flowchart by mdevr73797. See mdevr73797's 4me blog page.
Viewed 135 times. Created December 2013.
This SelectSmart.com Business flowchart, a free online decision tool is a creation of mdevr73797 and for amusement purposes only. The implicit and explicit opinions expressed here are the author's. SelectSmart.com does not necessarily agree.
BusinessL&S
By mdevr73797
Share
Search for more flowcharts          Make a flowchart
RATE THIS
FLOWCHART








                 
 
 
Get users contact information Name Callback number Enter information in to Service Desk
 
 









 
 
What is the problem they are experiencing ?
 
 









 
 
problem details in to description field of Service Desk and try to determine which category their problem falls under.
 
 









Email issue
Bitlocker Issue
Account and Password issue
VPN issues
Oracle issues









Getting prompted for user name/password
 
 
 
 









Check their account in lockoutstatus tool found in the toolscc for locked acct or password expired.
 
 
 
 









If locked, unlock account and close and reopen outlook. Resolved?
NO