Wireless troubleshooting steps
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Can the user see the SSID in Networks?
| YES
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Can the user associate with the WLAN?
| YES
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Can the user authenitcate to the WLAN?
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NO
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Is the closest wireless array operational?
| YES
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Run Xirrus Wifi inspector. Does the SSID show up in the program?
| YES
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Check for client hardware/software issues. Is the adapter disabled?
| YES
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Enable the adapter and try again
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NO
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NO
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NO
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Contact helpdesk@ffc8.org. Ask for escalation for wireless array issue. Include troubleshooting steps you have taken.
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Does the driver need updated?
| YES
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Update the driver and test again.
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NO
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| | YES
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Are there channel or modulation mismatches?
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