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NonprofitTraining Contingency Plan
By EZR
Category: Nonprofit. Viewed 642 times. Created August 2013.     Disclaimer.   
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Contingency Plan for Training System Failure

                 
Client reports issue
 
 
 
Training staff identify issue









 
 
Identify Source of problem
 
 









Client issue
 
Training system issue
 
Local agency issue









Trouble shoot with client: -password -browser -refresh -public internet
Software
 
Hardware
 









Unresolved: contact True IT for assistance
Contact Centium Tech Support
 
Contact True IT Tech Support
 









 
Resolved by end of the work day
Identify Source and Establish timeline
Overnight failure
User notification - message posted to webpage









No further action needed
 
 
When resolved issue updated notifications to -DHS -Facebook -Email to users and licensers
Prolonged failure -AM 3rd day Notification -DHS -Facebook -Email to users and Licensers