How Internal Medicine Processes referrals
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Provider indicates referral is needed
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Patient checks out with PSR
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PSR is responsible to enter information in referral, process insurance, and get patient scheduled
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Patient given appt date and time
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Information entered into referral
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YES
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NO
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Patient keeps appointment
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Patient is a no show for appointment
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Did office receive information?
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office not notified
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YES
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NO
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Information scanned into patients EMR
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"when time is available" separate PSR will review outstanding referrals, contact office to see what happened.
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information sent to physician to determine next steps.
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Internal Medicine
