Explain the Service Officer process flow.
|
|
|
|
|
|
|
|
|
|
Greet the Veteran.
|
|
Establish Rapport with the Veteran or Family Member.
Get on overview of why they are there.
|
|
Fill out 21-22 Power of Attorney (POA) form and Establish Type of Claim. (Use form 21-4138, Statement in Support of Claim to do so).
|
|
Service Connected Compensation and Pension Use 21-526 series form
|
|
Non-Service Connected Claim,
use 21-527 series form.
|
|
|
|
|
|
|
|
|
|
|
|
Is it an Application for Burial Benefits?
Use form 21-530.
|
|
Is it a Dependency & Indemnity Compensation (DIC) Claim? Use 21-534. VSO: Obtain death certificate from surviving family member.
|
|
If the Veteran needs assistance from a 3rd party, fill out 21-0845.
|
|
If the Veteran needs assistance from a 3rd party, fill out 21-0845.
|
|
|
|
|
|
|
|
|
|
|
|
Assemble Documents for processing.
Transmittal Cover Sheet; Claim Document; Supporting Documents.
|
|
Note: Use the "EZ" form for families that have information with them. Death certificate, finances, etc.
|
|
If the Veteran has a civilian doctor use form 21-4142 for release of information to the VA.
|
|
If the Veteran has a civilian doctor use form 21-4142 for release of information to the VA.
|
|
|
|
|
|
|
|
|
|
|
| |
|
Assemble Documents for processing.
Transmittal Cover Sheet; Claim Document; Supporting Documents.
|
|
If it is a pension claim, VSO can use form 21P-8416 for page #9 of this form.
|
|
Note: Use the "EZ" form for veterans that have all of the information with them. Marriage/Divorce certificates, SSNs, medical records, finances, etc.
|
|
|
|
|
|
|
|
|
|
|
| |
| |
|
Note: Use the "EZ" form for veterans that have all of the information with them. Marriage/Divorce certificates, SSNs, medical records, finances, etc.
|
|
Assemble Documents for processing.
Transmittal Cover Sheet; Claim Document; Supporting Documents.
|
|
|
|
|
|
|
|
|
|
|
| |
| |
|
Assemble Documents for processing.
Transmittal Cover Sheet; Claim Document; Supporting Documents.
|
| |
|
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|