EducationTeam Anje Decision Flow
A SelectSmart.com Flowchart by mestavi
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This Decision Flow will help you make quick and efficient decision in waiving fees and other action to take in order to resolve your customer's concern.

                 
Mr. Smith calls in to place an order. Advise customer of OAF. Would customer like to proceed ordering over the phone?
YES
Proceed with placing the order.
 
 
 

NO








Customer does not want to be charged of the OAF. Please select a reason.