Store Down A SelectSmart.com Flowchart by msunderl To print this page, right mouse click, open "Print preview", "Print" or a similar option depending on your browser, then use the controls to size this page appropriately. Go to SelectSmart.com/flowchart/flowchart.php?id=1001694 for the original version of this flowchart. Find and create other free decision making tools at SelectSmart.com. Use our interactive selectors to find the best college, best career, right religion, most appropriate dog breed, best college major and more.

SelectSmart.com® Make Your Own Flowchart © SelectSmart.com. All Rights Reserved.

Decision Tree for Store Down Problem Determination - Store has reported they cannot communicate with the Host, No Internet or Registers/Libbys are down.                   Have the store check the Cisco 2951 Router for power. Does it have any lights on? NO Can you ping the router? Use BRxxxx1(A) where xxxx = store # A is used at the end for Home stores. YES Can you ping the firewalls? Use SFxxxx1m where xxxx - Store # A is used at the end for Home Stores. NO Check the firewalls for power. Does either firewall have the power light on? YES NO YES YES NO Check the CSU/DSU (T1) card's LED status lights. Is CD, AL or LP on? NO Check the power source, usually a APC brand UPS. Is power present at the outlet? NO Have store determine what the power issue is and get power to the Cisco 2951 Router. When power is available and the Cisco 2951 Router has booted, can you ping the router? Has the store's issue been resolved? Power on the firewalls, if they won't power on, check power source, usually a APC brand UPS. Is there power at the source? YES YES NO YES NO Contact AT&T or LEC to report the circuit outage. LEC for Home Stores. The Cisco 2951 router has an issue. Confirm power cord is connected at the router. Power reset the router using the ON/OFF toggle switch next to the power cord. Power now? NO There is a problem with the Cisco 2951 Router, Dispatch NCR. There is a problem with the Firewall(s), Dispatch NCR. Have store determine what the power issue is and get power to the Cisco ASA5525 FW. When power is available and the Cisco ASA5525 FW has booted, can you ping the FW(s)? NO YES       Check the ethernet cabling. Is it all correct? NO Has the store's issue been resolved? NO YES     Correct the cabling. Is the stores issue resolved? YES Resolve the Incident.   NO YES     Can you ping the Firewalls. YES Has the store's issue been resolved? NO Check the 3560/6850 switches. Can you ping them? NO YES       Check switches for power. Go to Switch PD documents if not a power issue. Check Servers. Send to Store Support for server issues.