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Process of receiving a lead.         Receive Lead YES Call Lead within 5 hours! YES If no answer, write an email YES Follow up with a phone call. YES Confirm with client what treatment. Call Doctor/Hospital to confirm treatment YES If client requests Skype meeting with Dr, arrange. YES Confirm payment amount and date availability with Dr. YES Confirm payment amount and date availability with client. If client agrees, discuss payment options, e.g. bank transfer. If client wants to think about it, call back in two days. YES Two days later, if client agrees, confirm bank details by email. YES Confirm details with client, e.g. flight options, hotel options, pickup info. YES Make hotel, flight, and pick-up arrangements. e.g. Confirm with Case Manager to be at the airport. YES Send info of flight, hotel, and pick up arrangements to client. Client is picked up at airport and taken to the hotel or doctor, depending on timing. YES Case Manager stays with client and escorts client back to the hotel or wherever needed. Total Concierge service. YES Client has treatment. Keep in touch with Dr, client's companion. YES Client finishes treatment, take to hotel and keep in touch with client. Arrange pickup for return flight. YES Call client on his day of return to home to see that everything is ok Keep in touch with client weekly for the first month and then once a month letter. Remember holidays, birthdays, etc.