Debt Collection Process

Debt Collection Process
A SelectSmart.com Flowchart by kierran87
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The following flowchart explains the steps we need to take in order to settle arrears on a Leaseholders Service Charge Account.

Service Charge Demand Sent. Leaseholder has 28 days to pay in full or set up Standing Order.		Has Leaseholder paid in full or made monthly payment within 28 days?	NO	Send Reminder Letter (Letter 1) – Leaseholder has 21 days to pay in full or arrange Payment Plan.		Has Leaseholder paid in full or made monthly payment within 21 days?	NO	Send Letter 2 (£42.00 Charge). Leaseholder has 14 days to pay in full or arrange Payment Plan.

Has Leaseholder paid in full or made monthly payment within 14 days?	NO	Send Letter 3, with document enclosed for leaseholder to give authority for us to contact their mortgage lender for payment of Arrears. (£42.00 Charge).		Has Leaseholder paid in full, made monthly payment or completed authorization form?	NO	Land Registry search to be carried out (£30.00 Charge) to obtain Mortgage Lender details.		If AuthorizationForm has been completed, write to Mortgage Lender with completed form by Leaseholder, requesting they settle the arrears (£114.00 Charge)
NO
If no, write to Mortgage Lender requesting they settle the arrears on leaseholders behalf (£354.00 Charge).		Has mortgage Lender settled on behalf of Leaseholder?	NO	If no, Section 146 Notice will be required. Section 146 Request to be handed to PDC or administered by Sapphire.