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Answers the question of what to do when a call comes into the office                   A call comes in from a candidate. Where does it go? To Chris. He captures the information about the caller. Chris enters info into spreadsheet     Call goes to Kim. Kim is not interested in the caller, but needs to capture the info Kim enters info into same spreadsheet as Chris     Kim likes the caller and schedules an interview. Kim enters info into spreadsheet.       Kim likes person and schedules interview. Upon hire, she enters info into BWSI.