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Timeline of an IDT                 Agent submits IDT to back office. Time Frame 7 Business Days Back office receives request. IDT was sent to incorrect sort code and denied. IDT goes to SAS report for midnight processing.       Sort code is correct. IDT is processed. IDT ends on error report to be QC'd by supervisor.         3 business days for QC process.   Total time: 18 business days. IDT is processed correctly. 7 business days. Supervisor resubmits IDT to correct sort code. Feedback is provided to agent.