This flowchart will show the communication process for students who inquire and or apply to MDC.
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Student fills out inquiry on MDC site or inquiry inquiry information is imported into CRM
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YES
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Thank you email is automatically triggered providing information on program requested along with apply now push.
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Student begins application but does not complete it.
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Student does not apply--receive a follow up email within 3 days of inquiry submission
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Student receives phone call from PCA within 1 week of inquiry submission.
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Student receives email/text prompting the completion of the application and contact info for campus or info center for assistance.
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Student shows interest by replying to email or phone conversation
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YES
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follow up communication encouraging application
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student submits application
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NO
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YES
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print materials sent with program information.
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student receives email confirmation along with checklist url outlining next steps
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CRM
