SelectSmart.comSelectSmart.com
Before you decide
Over 20,000 selectors
alliance's flowchart create and edit page

▷ ▶ Should you accept this file for handling? SelectSmart.com free Advice flowcharts and decision trees.
AdviceShould you accept this file for handling?
By alliance
Category: Advice. Viewed 137 times. Created January 2014.     Disclaimer.   
    Make your own flowchart
                
RATE THIS
FLOWCHART






Have you received a file from a Star Alliance carrier asking you to handle it to conclusion? Are you overworked and don't know if you should take on another file or send it back? Answer these questions to help you decide the right handling for your file.

                 
Is the file a claim for delayed, damaged, or pilfered baggage?
NO
 
NO
 
 
 

YES








Did the carrier who sent the claim participate (as operating carrier) in transporting the customer, regardless of whether they are part of the original itinerary, on either the outbound or the return?
NO
Is UA the delivering carrier?
 
 
 

YES








Please send the file back to the claim receiving carrier and ask politely that they handle to conclusion on their side. If they require copies of any reports or documentation, please provide it to them.