Diagnosis Computer
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Call the user and inform them that the hard drive is bad.
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YES
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boot winPE and run hdTune. Run te surface test (last tab). Are there any blocks bad?
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NO
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Does the computer boot to windows?
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YES
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Is there some sort of ad being displayed?
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YES
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Install ccleaner, disk defrag and malware bytes. Run all three, ccleaner first and the last two can be done at the same time.
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NO
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NO
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May need a reinstall.
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NO
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Does windows give an blue screen error code? (You may need to start the computer, tap F8 after the bois screen and select DO NOT RESTART ON FAIL.)
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FBI virus, ask Kendall for help.
Kendall not around?
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YES
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Does it come to a screen taking about paying money to the FBI or something else?
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NO
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Just slow? Run msconfig, remove unnecessary start up items.
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NO
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YES
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YES
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Is it 0x0000007B?
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YES
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Toggle ACHI mode in the bios.May need a reinstall.
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May need a reinstall.
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Diagnosis Computer
