How do you solve a problem that you have while working at Pizza Corp?
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Can you ignore it?
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NO
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Is a customer complaining about it?
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YES
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Can you offer them a $10 credit to shut them up?
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NO
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Can you offer them a credit for the full amount to shut them up?
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NO
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Can you give them a refund to shut them up?
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YES
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NO
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YES
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YES
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YES
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YES
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NO
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Ignore it!
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NO
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Can you find the phone number for HelpDesk?
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Give them a credit. Does that solve your problem?
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YES
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You did it!
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YES
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Can you give them a refund AND a credit to shut them up?
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YES
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YES
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NO
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NO
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YES
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YES
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NO
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Can you ignore that problem?
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Call HelpDesk and stay on the phone with them until another, higher priority problem arises.
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Can you ignore it now?
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Do you feel like turning the internet back on?
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Ignore them and don't give them anything.
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NO
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NO
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YES
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NO
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NO
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Turn off the internet. Wait until customers stop ordering.
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Does that solve the problem?
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YES
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Is there another problem to solve?
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Wait around until all the dishes are done, all the drivers are back, all the customers are gone, and/or until there's another problem.
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You have a problem!
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