Machinery & ToolsUser Reporting that E-Invoice is Not Visible
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Will explain Instruction for ITSD to follow if issue is reported

               
Issue is Reported by Supplier
Issue Reported by Client/Internal SBS User
YES
ITSD to Check whether it is affecting more than 1 PC
 
 

YES



YES





Use FireFox or Chrome broweser and check whether you are able to access http://go.tradeshift.com
NO
Raise VQSM and log call with ITTS
Check there is no local POP Up Blocker
YES
Disable POP ub blocker and recheck invoice is visible
YES
END

YES


YES






Ask user to check again and contact there Local IT
END