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Aim to provide an organised process for communication                   Regular Communication YES Refer to communication matrix and organisational structure       NO Is the communication confidential (either. internally confidential with in Kotzur or confidential within the project) YES Does Senior Management or Project Sponsor / Client Representative approve YES Distribute information accordingly or as instructed     NO NO   Meet with Senior Management or Project Sponsor / Client Representative to agree on the appropriate action       Meet with Project Manager or Senior Management         Does the client need to be informed YES Inform the client accordingly, this should be done by the appropriate party, generally the project manager       NO Communication should be kept internal within the business with suitable action being taken