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Front Desk Responsibilities                   Erin Front Desk Lead Front Desk 9am-6pm Taking ALL Incoming Calls Pursuing Direct line messages & website from specific campaign Any residual inputting   Betty Scheduling Department Manager (Reports Directly to Gary & Ana, Manages Rep Schedules Private Office 9am-6pm Confirmation Calls (possibly 2 days in advance) Ensuring all prospects have a legitimate address with proper instructions for rep to find home Flash Report Resulting Run Report Setting Presentations & Rescheduled Appointments Ensuring runs make sense and managing the schedule Angel Call Center 9am-6pm Hole Support Requested Call Back New Leads Post Install Calls