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Contingency Plan for Training System Failure                   Client reports issue       Training staff identify issue     Identify Source of problem     Client issue   Training system issue   Local agency issue Trouble shoot with client: -password -browser -refresh -public internet Software   Hardware   Unresolved: contact True IT for assistance Contact Centium Tech Support   Contact True IT Tech Support     Resolved by end of the work day Identify Source and Establish timeline Overnight failure User notification - message posted to webpage No further action needed     When resolved issue updated notifications to -DHS -Facebook -Email to users and licensers Prolonged failure -AM 3rd day Notification -DHS -Facebook -Email to users and Licensers