Explain a concept
|
|
|
|
|
|
|
|
|
|
|
Order comes into Customer Service.
Is the Customer Ready Date listed?
|
NO
|
Customer Service to call Dealer to get a Tentative Customer Ready Date
|
| |
| |
| |
|
YES
|
|
|
NO
|
NO
|
|
|
|
| |
|
Is Dealer Confident Customer Ready Date is Accurate?
|
YES
|
Customer Service calls Dealer 72 Hours in Advance of Customer Ready Date to Confirm Customer will be Ready.
Is Customer Ready?
|
NO
| |
| |
|
|
NO
|
|
YES
|
|
|
|
|
| |
|
Customer Service works with
Dealer to figure out the best way communicate an Accurate Customer Ready Date.
I would suggest asking Dealer to call Customer Service with at least a one week notice of when their Customer will be ready for template measure.
|
|
Customer Service will Confirm the Customer Ready Date
|
|
Operations (Project Management) will contact the Installer to schedule a measure date with the Customer
|
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
| |
| |
| |
| |
| |
|
|
|
|
|
|
|
|
|
|
Work Flow
