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Front Desk
A Flowchart by Dunigan . See Dunigan 's 4me blog page.
Viewed 865 times. Created October 2013.

Information and items from you may find helpful. This Career flowchart, a free online decision tool is a creation of Dunigan and Career for amusement purposes only. The implicit and explicit opinions expressed here are the author's. does not necessarily agree.
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Front Desk Responsibilities

Erin Front Desk Lead Front Desk 9am-6pm
Taking ALL Incoming Calls
Pursuing Direct line messages & website from specific campaign
Any residual inputting

Betty Scheduling Department Manager (Reports Directly to Gary & Ana, Manages Rep Schedules Private Office 9am-6pm
Confirmation Calls (possibly 2 days in advance) Ensuring all prospects have a legitimate address with proper instructions for rep to find home
Flash Report Resulting Run Report
Setting Presentations & Rescheduled Appointments
Ensuring runs make sense and managing the schedule

Angel Call Center 9am-6pm
Hole Support
Requested Call Back
New Leads
Post Install Calls