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How-toProblem Items
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Category: How-to. Viewed 590 times. Created September 2013.     Disclaimer.   
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Problem Items

             
Attached to Patron Record?
 
NO
 
 
 

YES

NO







Put Blocking Note in Patron Record
Print Book or Juv Kit or Magazine?
NO
BOCD or DVD or Music CD?
YES
Mark Workroom Complete Problem Item Slip File in workroom on Problem AV shelf
 



YES


NO




Complete Problem Item Slip
Mark Workroom File on Shelf in Workroom for Ref Staff Review
Give to manager.
LTA assesses problem Keep?
YES
Repair, replace, work with other branches on mix-ups, etc. (Note progress on problem slip) CKI Shelve/Route








NO

File on Shelves Behind Circ Desk (Last Name/ First Name)
Ref Staff Reviews. Keep?
YES
Status Changed to "In-Repair" and filed in Workroom on "In-Repair" shelves
Don't Know? Refer to manager.
Withdraw Mark Out & Stamp Booksale or Discard



NO






Call or email patron
Ref Staff withdraws & discards (or sends to Main for verification)
Cleaned and/or repaired by LTA staff member. CKI Shelved/Routed