Contingency Plan for Training System Failure
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Client reports issue
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Training staff identify issue
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Identify Source of problem
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Client issue
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Training system issue
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Local agency issue
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Trouble shoot with client:
-password
-browser
-refresh
-public
internet
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Software
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Hardware
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Unresolved: contact True IT for assistance
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Contact Centium Tech Support
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Contact True IT Tech Support
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Resolved by end of the work day
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Identify Source and Establish timeline
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Overnight failure
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User notification
- message posted to webpage
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No further action needed
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When resolved issue updated notifications to
-DHS
-Facebook
-Email to users and licensers
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Prolonged failure
-AM 3rd day
Notification
-DHS
-Facebook
-Email to users and Licensers
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Training Contingency Plan
