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How to solve problems by phone. - Business...a SelectSmart.com Flowchart
Business. How to solve problems by phone.
By Slacker
Viewed 912 times since July 2013.


This SelectSmart.com Business. flowchart, a free online decision tool is a creation of Slacker and for amusement purposes only. The implicit and explicit opinions expressed here are the author's. SelectSmart.com does not necessarily agree.


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Me: There is a problem...

Other person: Oh. Here's what I'll do/you should do to fix the problem.

Problem quickly solved. Few negative emotions aroused.


Other person: Oh. That's not my fault.

Me: Oh. What needs to be done?

Other person: Here's what I'll do/you should do to fix the problem.

Problem solved, I feel blamed and defensive, may not be as nice on the next phone call.

Me: Oh. It's not my fault, either.

Other person: Oh. Here's what I'll do/you need to do to solve this problem.

Problem gets solved, and we're both irritated. We may complain to co-workers about the jerks in the other department.


Other person: Well, it's not my fault. You did something wrong. Now I have to fix it.

Problem gets solved, and there is significant discord between our departments.



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Somebody in a hospital bed gets stuck extra times with a needle because the workers were too busy blaming everyone else.