| EM-IR Sales Dispute Process | |
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| Search SCATS/PAID under provided order number; if match follow yes; if no match follow no. |
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YES | | Note findings in "Qwest_Analyst Comments" box |
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| | Note SCATS order number in proper field |
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| | Note SCATS BTN in proper field |
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| | If payable, note USOCs in "Payable_USOCs" field and month order posted in. Move to next disputable record. |
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NO | YES | | | | | | | |
| Search SCATS/PAID under provided BTN; if match follow yes; if no match follow no. |
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| NO | | | | | | | | |
| Validate provided address in TAG and look for active service under provided customer's name |
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YES | | Look in OSCAR for orders posted within 30 days of partner's issue/sold date'. |
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| | If you find an order that matches the products the partner is requesting payment on AND the partner's order number came first |
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YES | | Note all fields necessary as mentioned at the top of the flowchart. Move to next disputable record. |
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| NO | | | | | NO | | | |
| Some addresses will need 'apt/location numbers' If so... |
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YES | | Note this in Analyst Comments field and move to next disputable record. |
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| | Mark order as canceled and move to next disputable record. |
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| NO | | | | | | | | |
| If nothing is found under customer name; mark order as canceled and move to next disputable record. |
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EM-IR Dispute Research SAT
