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EM-IR Dispute Research SAT - Business...a SelectSmart.com Flowchart
Business. EM-IR Dispute Research SAT
By Yelovetter
Viewed 935 times since July 2013.


This SelectSmart.com Business. flowchart, a free online decision tool is a creation of Yelovetter and for amusement purposes only. The implicit and explicit opinions expressed here are the author's. SelectSmart.com does not necessarily agree.


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EM-IR Sales Dispute Process
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Search SCATS/PAID under provided order number; if match follow yes; if no match follow no.

YES
Note findings in "Qwest_Analyst Comments" box

Note SCATS order number in proper field

Note SCATS BTN in proper field

If payable, note USOCs in "Payable_USOCs" field and month order posted in. Move to next disputable record.
NO
YES
Search SCATS/PAID under provided BTN; if match follow yes; if no match follow no.




NO
Validate provided address in TAG and look for active service under provided customer's name

YES
Look in OSCAR for orders posted within 30 days of partner's issue/sold date'.

If you find an order that matches the products the partner is requesting payment on AND the partner's order number came first

YES
Note all fields necessary as mentioned at the top of the flowchart. Move to next disputable record.

NO
NO
Some addresses will need 'apt/location numbers' If so...

YES
Note this in Analyst Comments field and move to next disputable record.


Mark order as canceled and move to next disputable record.

NO
If nothing is found under customer name; mark order as canceled and move to next disputable record.