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Inbound call flow - Business...a SelectSmart.com Flowchart
Business. Inbound call flow
By VickiJones
Viewed 1283 times since July 2013.


This SelectSmart.com Business. flowchart, a free online decision tool is a creation of VickiJones and for amusement purposes only. The implicit and explicit opinions expressed here are the author's. SelectSmart.com does not necessarily agree.


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Inbound Craters & Freighters Callflow
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greeting

Capture callers name

Purpose of call

Is Quote needed

YES
Gather shipment location zipcode. In C&F area?

Capture
phone number
email
Is shipment for business or
residential.
Are there multiple locations for this business

YES
Warm transfer CFGL
NO
NO
NO
NO

Gather information, Determine needs, assist with information or warm transfer to appropriate entity

Gather information to have callback.

Warm transfer to local franchise

NO
Inform customer that info will be sent to location. Email information to franchise or CFGL



All customers will recieve a follow-up call on experiance or outstanding questions