The procedure of an customer complaint - Business...a SelectSmart.com Flowchart

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The procedure of an customer complaint
By Dmacccc!
Viewed 1023 times since July 2013.

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1. The customer needs to collect an complaint form.

2. Fill out the complaint form, with the correct information.

3. Hand it into a staff member.

4. Staff member will hand it to the manager.

5. The managaer will assess the complaint form.

6. The manager may need to interview the customer, and the client/staff member.

7. The manager will give feedback to the customer.

8. Hopefully the issue has been resolved.