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Campus Village Front Desk Leasing Job - Business...a SelectSmart.com Flowchart
Business. Campus Village Front Desk Leasing Job
By Megan_Milbourne
Viewed 816 times since July 2013.


This SelectSmart.com Business. flowchart, a free online decision tool is a creation of Megan_Milbourne and for amusement purposes only. The implicit and explicit opinions expressed here are the author's. SelectSmart.com does not necessarily agree.


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This flowchart is to be utilized by new front desk employees of Campus Village apartment complex to help walk them through their initial meetings with prospective new lessees. This will ensure that they hand out the right forms and do not forget any of the important steps. The flowchart directly relates to the items that the corporate office looks for when they use secret shoppers in our office. This will ensure that we receive high scores each and every time they come in as well as provide the best customer service available.
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Prospective lessee stops into the office for information. Prospective lessee asks how we compare to campus housing.

YES
Prospective lessee is given an application, guaranty of lease agreement, rate sheet, and comparison to campus housing form.



NO
Prospective lessee is given an application, guaranty of lease agreement, rate sheet, and pamphlet about community.

Prospective lessee is asked if they would like to fill out a guest card to be notified of any future promotions.

YES
Lessee hands in guest card and information is input into CampusTrac computer system.


NO

Ask if they would like to make an appointment for a tour or to sign a lease.

YES
Schedule an appointment using the appointment clipboard on the left region of the desk.

Give them an appointment card.

Remind them to bring back the application, guaranty of lease document, ID, social security card, and $350 check or money order to their appointment.
NO

Thank them for their time and tell them you enjoyed meeting them and look forward to seeing them in the future.



Thank them for their time and tell them you enjoyed meeting them and look forward to seeing them in the future.




Call them the next day to thank them for stopping in and send them a postcard.